Language Assistance Services Policy

Purpose

In order to provide the same high standard of care to all patients, Tuesday Health will provide language assistance services and appropriate auxiliary aids free of charge. 

Scope

This policy applies to all employees, contractors, volunteers, and affiliates of Tuesday Health, including those working in administrative, clinical, and support roles. This policy encompasses all interactions and services provided to patients and their families across all facilities, departments, and programs operated by Tuesday Health.

Policy 

Provision Language Assistance Services:  Upon discovery that a patient prefers to communicate via a language other than English, including American Sign Language (ASL), staff shall utilize Propio Telephonic Interpreting Service. Where possible, staff shall schedule services through Propio in order to prevent delays in language assistance services.  

Training and Education: All staff members will receive training on language assistance services available to patients during onboarding and at least annually thereafter.  

Implementation

This policy will be communicated to all staff members. Staff shall provide all patients with the contents of this policy at the patient’s first appointment, following amendment of the notice, upon request by the patient, or at least annually, as applicable. The contents of this policy shall also be placed on Tuesday Health’s website.  

Review and Revision

This policy will be reviewed annually and revised as necessary to reflect changes in legislation, best practices, or organizational needs. Feedback from patients and staff will be considered in the review process.